Phone: 06 801 2020
Email: [email protected]
Phone: 06 801 2020
Email: [email protected]
Phone: 06 801 2020
Email: [email protected]

Privacy Policy

Privacy Policy

PRIVACY STATEMENT

Privacy is important to us, and we value that trust for letting your information shared with us. We are committed to protecting and safeguarding any personal data you give to us and we act in our customers’ interest and are transparent about the processing of your data.

This Privacy Statement applies to any kind of information we collect through these platforms or other means connected to these platforms. It also explains how we may process your information.

This Policy may be amended or updated from time to time, so please check it regularly for updates.

TERMS AND CONDITIONS

WHAT INFORMATION WE MAY PROCESS?

On your accessing of the Platform, we may process the following categories of information about you:

  • Personal details: your username or log in details; e-mail id; contact number(s);
  • Booking information: which includes information about your travel, bookings, co-passengers, travel preferences, etc.
  • Demographic information: gender; age/date of birth; nationality;
  • Location information: location data that describes the precise geographic location of your device (“Precise Location Data”);
  • Purchase and payment details: records of travel services purchases and prices; invoice records; payment records; payment method; cardholder or accountholder name; payment amount; and payment date;
  • Other Information collected through the use of cookies, eTags, Javascript, pixel tags, device ID tracking, anonymous identifiers, and other technologies.
SENSITIVE PERSONAL INFORMATION

We do not seek to collect or otherwise process your sensitive personal information. In case we are constrained to process your personal sensitive information, we will process the same to be extent reasonably and legally permissible. The Services are not intended for use by any children below 18 years of age unless otherwise parental consent is provided.

HOW WE COLLECT INFORMATION?

We may collect or obtain User Information about you either directly from you or in the course of our relationship with you. For example: when you make your Information public (e.g., if you make a public post about us on social media); when you download, install or use any of our Services; we may also receive User Information about you from third parties (e.g., our affiliate partners.); and we may also create User Information about you, such as records of your interactions with us.

Experience Sharjah is not responsible for Personal Information you volunteer about yourself in public areas of the Services. This Policy does not cover the practices of third parties who may provide information about you to the Experience Sharjah.

PURPOSES FOR WHICH WE MAY PROCESS YOUR INFORMATION

We may Process User Information for the following purposes: providing the Services to you; communicating with you; providing advertising to you on the Services and Channels; Lead generation; analyzing your travel interest; observing user engagement and booking travel activities across Services and Channels; conducting surveys; managing our IT systems i.e. identification and mitigation of fraudulent activity; compliance with applicable law; and improving our Services.

DIRECT MARKETING

We may Process your User Information to contact you via email, telephone, SMS, or other methods of communication to provide you with information regarding our Services that may be of interest to you. We may send information to you regarding our Services, travel offers; upcoming promotions that may be of interest to you, using the contact details that you have provided to us, and always in compliance with applicable law.

COOKIES, SIMILAR TECHNOLOGIES, AND ONLINE BEHAVIORAL ADVERTISING

We may Process your User Information by placing or reading Cookies or similar technologies on the Services and Channels. Certain tracking technologies enable us to assign a unique identifier to you and relate information about your use of the Services to Other Information about you, including your User Information to learn more about your travel preferences. We and our partners also use these technologies to administer the Services; collect and store information such as user settings, anonymous browser identifiers; track user’s location; gather demographic information about our user base; visitor behavior, etc. We use this information to get a more accurate picture of customer travel interest.

You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on the Services.

We use this information to get a more accurate picture of audience interests to provide updates we believe are more relevant to your interests. We store page views, clicks, and search terms used for ad personalization targeting separately from your Personal Information.

WHAT INFORMATION WE DISCLOSE TO THIRD PARTIES

We may disclose your User Information to other entities within the Company group, for legitimate business purposes (including operating the Services and providing services to you), in accordance with applicable law. Also, we may disclose your User Information to:

  • Any relevant Third Party Service Providers such as our Destinations, Hotel, Activity Service Provider/s who provide the end services;
  • Legal and regulatory authorities, upon request, or to report any actual or suspected breach of applicable law or regulation;
  • Outside professional advisors (such as accountants, auditors, or lawyers), subject to binding contractual obligations of confidentiality;
  • Third party Processors (such as analytic providers; data centers; etc.), located anywhere in the world;
    Any relevant party, law enforcement agency or court, to the extent necessary for the establishment, exercise or defense of legal rights;
  • Any relevant party for prevention, investigation, detection or prosecution of criminal offenses or the execution of criminal penalties, including safeguarding against and the prevention of threats to public security;
  • Any relevant third party acquirer(s), if we sell or transfer all or any relevant portion of our business or assets (including in the event of a reorganization, dissolution or liquidation);
  • To third parties whose practices are not covered by this Privacy Policy (e.g., third party providers of goods and services, marketing and advertising companies and agencies, content publishers, and retailers).

 

Experience Sharjah may use third-party advertising service companies for online behavioral advertising (“OBA”) or otherwise, and perform related services when you use our Services. These third-party advertising companies employ cookies and other technologies to measure the effectiveness

of the website, app, and to understand the booking behavior of the User. We also engage third party providers to assist with the segmentation of this data.

We may engage third party providers to assist with the collection, storage, and segmentation of Online Data, and the providers are required to maintain the confidentiality of this information. These third-party providers may collect User Information from our Services for their purposes, including but not limited to monitoring fraud around the web.

We may share your User Information with our partners such as your name, email, or other identifiers. Our partners may also: (i) collect information directly from your device, such as your IP address, device ID, advertising ID, and information about your browser or operating system; (ii) combine User Information about you received from us with information about you from other sites or services; and (iii) place or recognize a unique cookie on your browser.

DATA SECURITY

We have implemented reasonable technical and organizational security measures to protect your User Information. Please ensure that any Personal Information that you send to us is sent securely. However, we cannot guarantee there will not be a breach, and we are not responsible for any breach of security or the actions of any third parties.

Because the internet is an open system, the transmission of information via the internet is not completely secure. Although we will implement reasonable measures to protect your information, we cannot guarantee the security of your data transmitted to us using the internet. Any such transmission is at your own risk and you are responsible for ensuring that any Personal Information that you send to us are sent securely.

DATA RETENTION

We take every reasonable step to ensure that your User Information is only retained as long as they are needed.